1. Introduction
At DreamWayHotel, your privacy is more than a legal formality — it is a core value. We understand that staying with us often involves moments of vulnerability, restoration, and trust. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile services, and hotel offerings.
By accessing our site or booking a stay, you consent to the practices described below.
2. What Personal Data We Collect
We collect only the data necessary to provide you with exceptional, personalized service. This includes:
Identification data: Name, nationality, passport/ID number, date of birth.
Contact details: Email address, phone number, physical address.
Booking data: Stay dates, room preferences, payment status, special requests.
Payment data: Credit/debit card information (processed securely via third-party gateways).
Lifestyle preferences: Spa treatments, dietary restrictions, adult-only area access, casino participation (optional and consent-based).
Technical data: IP address, browser type, device type, interaction logs (collected via cookies and analytics tools).
Marketing consent: Opt-in preferences for newsletters, promotional content, and offers.
3. Why We Collect Your Data
Your data allows us to:
Process and manage reservations.
Personalize your stay (room ambiance, welcome messages, amenities).
Communicate before, during, and after your stay.
Ensure compliance with local hospitality, financial, and anti-fraud regulations.
Improve our services based on aggregated user behavior and preferences.
Provide access to services restricted by age or regulation (e.g., casinos, adult-only facilities).
We never collect more than necessary. We never sell or trade your data.
4. Legal Grounds for Processing
We collect and process your data based on one or more of the following:
Your explicit consent.
The performance of a contract (e.g., booking and accommodation).
Our legitimate interests (e.g., improving services, preventing fraud).
Compliance with legal obligations (e.g., guest registration under local law).
5. How We Store and Secure Your Data
We take data protection seriously. Your information is stored on secure servers located within the EU and protected by:
Encrypted communication (SSL/TLS)
Role-based access controls
Regular security audits and compliance reviews
Anonymization and pseudonymization when possible
Sensitive data such as payment information is never stored on our servers directly — it is handled through PCI-DSS-compliant third-party providers.
6. How Long We Keep Your Data
We retain your data only as long as necessary:
Reservations & guest files: Up to 6 years (for tax/audit compliance).
Marketing preferences: Until consent is withdrawn.
Website analytics cookies: From session length up to 2 years.
You can request deletion of your data at any time, subject to regulatory requirements.
7. Sharing Your Data
We may share your information only with trusted partners when strictly necessary:
Payment processors (e.g., Stripe, PayPal)
Property management systems and hotel operations teams
Government or legal authorities (as required by law)
Marketing automation tools (if consented to)
We do not sell your data to advertisers or unrelated third parties.
8. Your Rights
Under the GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete information
Request deletion ("right to be forgotten")
Restrict or object to processing
Withdraw consent at any time
Receive a copy of your data in a portable format
To exercise any of these rights, please contact: privacy@dreamwayhotel.com.
9. Cookies and Tracking
We use cookies to improve website performance, remember your preferences, and personalize your experience. You can manage cookie settings via your browser or through our [Cookie Settings Panel].
Types of cookies used:
Necessary cookies for site functionality
Analytical cookies for performance insights
Preference cookies for language and location settings
Marketing cookies (only with consent)
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect regulatory changes or new services. The latest version is always available at www.dreamwayhotel.com/privacy-policy. Significant changes will be communicated to you directly if you have an account or booking with us.
11. Contact Us
For any privacy-related questions, concerns, or requests, contact:
DreamWayHotel – Data Protection Officer
 Email: privacy@dreamwayhotel.com
 Phone: +48 22 455 64 78
 Postal: ul. Stawki 2A, 00-193 Warszawa, Poland